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Here to help

Say hello.

Whether you're looking to learn more about what we have to offer or just connect with one of our team members, the PetExec team is here to help.

Contact us

Get in touch via the form below and we’ll reply as soon as we can.

What brings you here?

Select an option above to see the right way to contact us.

Submit the form to send a message to our sales team.

If you are a current packmate of ours and you have a technical support related question, please contact our support team through your PetExec dashboard.

You can access our online live chat during our hours of operation, call our support team, or submit a question after hours via email, and we will respond the next business day.

Online chat is available (M-F from 9 am - 7 pm ET).

If you are a pet owner attempting to login to the PetExec mobile app or owner portal please refer to the following troubleshooting tips:

  • Usernames and passwords are case sensitive.
  • Use the forgot password option from the login page to request a password reset, this process will include sending you your username.
  • Clearing your cache, turning off autofill, and removing stored passwords may help as well.

If you continue to have login issues please contact your pet care provider directly for assistance.

(888) 738-3935
Mon - Fri | 9 am - 7 pm EST
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