Select an option above to see the right way to contact us.
Submit the form to send a message to our sales team.
If you are a current packmate of ours and you have a technical support related question, please contact our support team through your PetExec dashboard.
You can access our online live chat during our hours of operation, call our support team, or submit a question after hours via email, and we will respond the next business day.
Online chat is available (M-F from 9 am - 7 pm ET).
If you are a pet owner attempting to login to the PetExec mobile app or owner portal please
refer to the following troubleshooting tips:
- Usernames and passwords are case sensitive.
- Use the forgot password option from the login page to request a password reset, this process
will include sending you your username.
- Clearing your cache, turning off autofill, and removing stored passwords may help as
well.
If you continue to have login issues please contact your pet care provider directly for
assistance.
