Whether your pet business is young or old, it’s never too late to apply expert marketing strategies to help you grow your business, stand out in the market, and reach more customers. Read on for a clear explanation of the most effective marketing strategies for pet businesses, and how to implement them to benefit your pet business.
How to Build a Marketing Plan for a Pet Business
If you operate a dog daycare, boarding facility, grooming shop, training business or other pet business, building a marketing plan will help you carry out strategic marketing tactics that offer tangible results for your business. A marketing plan is a written description of your business’s goals and plans to achieve them. You can create a simple marketing plan by outlining your company’s mission, identifying your goals, analyzing your direct competitors, and choosing the marketing strategies that you think will best serve your business.
What Channels Can You Use to Reach Your Target Audience?
When developing a targeted marketing plan, you can take advantage of many channels to reach potential customers, including developing a great website, utilizing free online advertising, investing in paid advertising, implementing referral programs and more. Many pet businesses use a combination of marketing techniques to reach their target audience.
What are common marketing tactics for pet businesses?
- Content marketing (your website)
- Local SEO
- Social media marketing
- Email marketing
- Paid advertising (online and direct)
- Referral programs
- Event marketing
Why is marketing important for my pet business?
Simply put, marketing gets your business noticed. Pet ownership and the pet industry continue to grow, which means more pet businesses like yours enter the market every year. Successful marketing allows potential customers to find you, and helps you stand out from your competitors.
How to Identify a Target Audience for Your Pet Business
It’s crucial to identify a target audience for your pet business before deciding which marketing strategies to implement. Who do you want your messaging to reach? Start by analyzing the demographics of your existing customers. How old are they, where do they live, and how much do they spend? If you know who you want to reach, you can selectively choose the best marketing strategies.
[Top 10 Most] Effective Marketing Strategies for Pet Businesses
- Your Website (Content Marketing and SEO)
A polished, professional website that details your unique selling points and offers engaging content provides organic marking for your business. Your website is a simple and inexpensive way to take advantage of content marketing and SEO, which stands for search engine optimization. It sounds complicated, but simply including specific words and phrases that people commonly search for moves your website up in the search engine rankings so your business appears on the first page of results. Examples of SEO terms include “dog boarding in Boise” or “best pet groomer for cats in Austin.”
- Local SEO
A more targeted approach is taking advantage of local SEO, which ensures your business comes up when people search for a specific service in their area. It’s free and easy to build a Google Business Profile, which allows people to find you when they Google, for instance, “pet grooming near me.” For a business to qualify for a Google Business Profile it must either have a physical location (store front) or travel to customer where they are, such as a mobile grooming business. You can also create or claim free listings on other listing sites like Yelp. When using local SEO, be sure your business information is always up to date, including current business hours, services offered and contact information.
- Social Media Marketing
Social media platforms such as Facebook, Instagram and TikTok are powerful tools to connect and engage with current and future customers. You can post helpful or fun content, engage with your customers, share promotions or sales, ask and answer questions, promote events, and field inquiries. If you have active social media profiles, monitor them regularly and respond to customer messages promptly. Depending on the demographics of your target audience, you might focus on one social media platform, such as Instagram, or maintain profiles on multiple sites.
- Social Media Advertising
Creating social media profiles and publishing content is free, but social media platforms also offer paid advertising opportunities should you wish to take advantage of those. Facebook Ads, Instagram Ads and TikTok Ads help your reach potential customers with precisely targeted, engaging ads that often look like organic content.
- Online Advertising
Online advertising can help promote your business to people who want your services. Pay-Per-Click advertising (PPC) through Google Ads is targeted online advertising that uses Google’s powerful reach to connect with potential customers, pushing them to your website. Google Ads offers many advertising options, including location-specific campaigns that can be tailored to very specific geographical areas.
- Email Marketing
Developing and maintaining an email list allows you to reach your customers directly, with little cost to you. Keep your business at the forefront of their minds with periodic emails containing expert information and announcements of promotions or events. It’s helpful to use an email marking platform such as Mailchimp or Constant Contact. Be sure not to abuse your email list as too much direct messaging can turn off customers and cause them to unsubscribe from your mailing list. Monthly tends to be a good frequency.
- Direct Advertising
Although often more expensive than online advertising, direct advertising can reach potential customers right in their mailboxes. Examples of direct adverting options include coupon mailers like Valpak or community magazines that have controlled circulation to specific mailing areas in your city.
- Referral Programs
Implementing a referral program for your existing clients is a win for everyone. Your customers are happy to receive a small monetary reward for bringing in new customers, and you get new customers, who in turn might take advantage of the referral program to bring in even more friends, family and neighbors. Consider offering a percentage off the referred customer’s first service, as well as a percentage off the referring customer’s next service.
- Event Marketing
Want to get your business noticed in your community? Hosting an event is a great way to bring in potential new customers while engaging with current clients and the community. Some popular ideas include adoption events, pet walks, pet parades or pet fashion shows, Halloween costume contests, and pet photos with Santa. To increase interest and how your dedication to pets, consider making your pet event a fundraiser, giving back to a local animal shelter, rescue group or pet charity. Remember to advertise your event well in advance, utilizing website, email list, social media, free online event listings and flyers.
- Branded Merchandise
Branded merchandise like t-shirts, hats, car magnets and poop-bag dispensers spreads the word about your business in your community. If you have a knack for design, you can create templates for your branded merchandize yourself, or hire someone through a content creation site like Upworth or Fiverr to design them for you. You can purchase inexpensive items to use as giveaways or prizes, or sell your branded merchandise alongside other retail items.
How important are customer reviews and testimonials when marketing a pet business?
Customer reviews and testimonials are extremely valuable and free marketing tools for your pet business. Many people take reviews and testimonials very seriously, using them to choose between one or more businesses that offer similar services. Ask your loyal customers if they would consider supporting your business by posting a review on your Google Business Profile, Yelp or on your social media pages. Most satisfied customers are more than happy to share their positive experiences. If you do get a bad review, be sure to respond publically, demonstrating your willingness to communicate and make things right.
How can I measure the success of my marketing efforts?
When you develop a marketing plan prior to launching your new marketing efforts, include tangible ways to identify whether your efforts are successful. For instance, if you use online advertising platforms, look at the data to see if your return on investment (ROI) is greater than the cost of the advertising. If you launch a new referral campaign, track how many clients take advantage of the program, how many new customers you acquire, and whether they become repeat clients. When new customers fill out intake forms, ask where they heard about you to track your most effective marketing channels.
Marketing for Your Pet Business: Baby Steps
Marketing your pet business might feel overwhelming at first, but even implementing just a few targeted strategies can help grow your business and bring in new customers. Start with your website, ensuring it’s easy to navigate, up to date, and SEO-optimized, then develop a marketing plan to identify which marketing channels might be effective for your pet business. Track your efforts and analyze the results to find out what is most effective. Don’t be afraid to try new things or abandon those that aren’t working. Once you identify marketing strategies that work for your individual pet business, you will be in a prime position for growth.